Whether you need help with your bill or want to file a complaint, Duke Energy has multiple mediums for you to contact their customer service team. Among them is their phone number, which is available around the clock and in all 50 states where the company provides service. Its customer support representatives are trained to resolve issues quickly and efficiently.
When calling the customer service department, make sure you have your account number and a copy of your most recent bill in front of you. This will make it easier for you to communicate with the representative about your issue. Also, have a pen and paper handy to take notes during your call. Taking notes can help you remember key details about your conversation later when you review them. If you’re unable to get your issue resolved by talking with a Duke Energy representative, you can request to speak to a supervisor or manager.
Another way to reach Duke Energy customer service is to visit their website. The company’s online portal provides a state-by-state guide to their different phone numbers and other contact information. Using this resource can save you time because it eliminates the need to search for the correct phone number or contact information in a phone book. The website can also help you find answers to frequently asked questions about Duke Energy and its services.
If you’re looking for a job with Duke Energy, they offer a variety of positions and career paths. Whether you’re interested in working directly with customers or managing projects, Duke Energy has opportunities to meet your career goals. The company is an equal opportunity employer and offers competitive compensation and benefits.
Duke Energy is also working to improve its energy efficiency by replacing aging natural gas lines. In addition to improving its environmental footprint, the project will reduce Duke Energy’s costs and provide safe and reliable natural gas service for years to come.
Contractors are expected to begin work in early May and will continue through the summer. They’ll replace aging metallic natural gas service lines with new polyethylene lines. Contractors will wear a visible Duke Energy picture ID and drive vehicles with a company logo. They’ll also leave a contact number and explain the work being done.
This year alone, WRAL’s 5 On Your Side has helped get hundreds of Duke Energy viewers more than $30,130 back from the utility company after being overcharged on their bills. While some customers report good experiences with the company, others have experienced long wait times or a lack of resolution to their issue. One Raleigh man who called the station said he spent 18 hours on the phone with Duke Energy before turning to 5 On Your Side for assistance. He ultimately got $2,800 back from the company. Another viewer in Knightdale was able to get her $1,049 bill reduced to $324 after contacting the newsroom. duke energy customer service