What Is a Virtual Receptionist?

A virtual receptionist is a remote customer service agent that can handle phone calls, answer questions and schedule appointments on your behalf. Virtual receptionists are a cost-effective way to boost the efficiency of your team, and can help you increase revenue with qualified leads and clients.

Between meetings, appointments and day-to-day tasks, it can be difficult for small business owners to pick up the phones. Rather than having your in-house team members manning the phones, a virtual receptionist can handle calls for you and provide a professional, branded experience that will leave callers feeling valued.

Virtual receptionist services offer a variety of add-ons, including SMS, lead capture, appointment scheduling and more. In addition, some offer a free trial to see how they work for your business. The cost of a virtual receptionist depends on your selection of features and call volume. Most services are based on a per-minute rate, with some offering a monthly subscription with prepaid minutes that don’t expire.

While most virtual receptionists can handle general inquiries, some are equipped to screen incoming calls and determine whether they require the attention of a specialist or if they can be routed to an existing client. This helps companies save time on repetitive enquiries and ensures callers are connected to the right person first time, reducing frustration, complaints and ultimately boosting customer satisfaction and loyalty. virtual receptionist

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